ShowSplash

In an abrupt departure from topics normally covered here, I would like to post a short advisory about the company iMovies Ltd and their related company ShowSplash. Have nothing to do with them.

They are supposedly based in London. Based on my experience with iMovies and ShowSplash over the past year, they seem to be a fly-by-night operation, wholly without integrity and a comprehensive rip-off.

I've spent the past year trying to sort out how and why we were charged approximately $50 a month over a 10-month period for supposedly signing up with ShowSplash. No one in our family recognizes this site though our name certainly appears on the account. We must have connected through a site of another name and have failed to check or uncheck the appropriate hard-to-find box which offered us membership in this deplorable operation.

When I called ShowSplash to dispute the charges on our bill, I reached a call center in the Caribbean.
That seems to be all there is to this 'company'--a call center with young women who have a supervisor who is never available. More astounding yet was when I was told that their manager doesn't make or receive phone calls! Nor does he have a telephone number! Really!

After numerous phone conversations to the Caribbean I sent a letter to the London office. No reply. Then I sent several e-mails to contacts listed on both the ShowSplash and iMovies Ltd websites. I got a reply saying they would be happy to help and gave me a phone number. Guess where that number led--yes, the call center in the Caribbean.

I sent another e-mail and received a reply saying that I should feel free to contact them again. Yes!

By some miracle, if not the intervention of a higher power, I received a call today from the manager in Barbados. Yes, he finally returned my call of April 24, 2012, just a mere seven months late. Also today, I received a voice mail from ShowSplash which said that they wanted to resolve the problem, but they couldn't get in touch with me. The woman who called left no return phone number and the call came through as 'unknown number.' Yes, really.

Supposedly, the manager is sending the refund I requested next week.